If someone has purchased a role from your Discord server, there could be a few reasons why they did not get it.
- Some forms of payment must be manually accepted depending on your PayPal account. Please visit your PayPal dashboard and check to see if any payments need to be accepted.
- Sometimes a payment will be marked pending because it is an e-check. In this case, you must wait for the payment to be marked completed.
- Your PayPal email address is incorrect.
- Donate Bot was not above the role that you purchased. (Donate Bot needs to be higher than any roles you sell to apply them)
If none of these are the case, you may need to join the support server to get help.